Director Service Delivery , Pearson Middle East, UAE
Fabio has joined Pearson in the capacity of director for service delivery across MENA hub, with the responsibility to ensure that all products and services that require pre-sales support, localization, project management and after sales support are properly delivered, on time, on scope and on budget. A transformative role that leverages Fabio's past experiences in several industries to create a strong service enabling function, customer oriented, with a strong focus on value creation whilst keeping tabs on Pearson's hub major business KPI's like profitability, efficacy, customer satisfaction and timely delivery".
Fabio is a technologist at heart, curious by nature and willing to always challenge myself to find the next best thing. I have a strong multicultural background, and multidisciplinary experience. I am Italian, born in Kenya, lived and worked in more than 22 countries since. I have been fascinated by engineering since my early teens, and went from building amateur ham-radios and destroying home appliances, to developing products and solutions for aerospace, automotive, telecommunications and, now, digital markets.
Prior to joining Pearson, I set up and managed a Product and Technology team at Intigral (STC’s UAE based VAS and Media subsidiary), thus creating the capability to develop complex digital products (web live video for the Saudi League, dawri+) achieving large audiences up to 650,000 page views per hour.
He also participated in the incubation and set-up of the first UAE telecom digital social / media venture led by the CEO of du and the creation of the digital team within the same operator. Prior to that I was managing the MENA region for a major Telecommunication consulting firm with focus on business and technology services. In my early days I worked for Alenia (Italian private aerospace contractor) and have been a patent agent for a Turin law firm.
Fabio has a MSc in electronics and avionics from the Polytechnic of Turin, an MBA from INSEAD and I am a charted engineer with the Italian professional association. In my spare time, when my two daughters let me breathe a bit, I enjoy sports, diving and playing squash."